mono77 Casino & Sportsbook Data Care

This page describes what we collect when you use mono77 and how we keep that data protected. We at mono77 handle your personal information—email, payment details, identity documents, betting history—with the same care we apply to account security and withdrawal processing. Our commitment is transparency: you know what we collect, why we collect it, and who may access it.

We serve users in supported jurisdictions only. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This policy applies to all interactions with mono77, whether through our website, mobile app, or live-dealer studios.

What We Collect on mono77

We collect your email address, phone number, and full name when you open an account. During identity verification (KYC), we request a government-issued ID—passport, national ID card, or driver's license—and may ask for proof of address such as a utility bill or bank statement. We photograph or scan these documents and store them encrypted on our servers.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card number or bank credentials; payment processors handle that data separately under their own policies.

We log your betting activity—markets selected, stake amounts, odds, settlement outcomes—to calculate winnings and detect fraud. We track your IP address, device type, and browser fingerprint each time you log in. We also collect cookies and similar tracking technology to remember your preferences and session state.

How We Use Your Data on mono77

We use your email and phone to send account notifications: login alerts, deposit confirmations, withdrawal status updates, and promotional offers (which you may opt out of at any time). We use your identity documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions.

We analyze your betting patterns to detect suspicious activity—unusual deposit sizes, rapid withdrawals, or market selections inconsistent with your account history. This helps us prevent fraud and money laundering. We also use aggregated, anonymized data to improve our platform: which markets are most popular during Liga 1 or Piala AFF seasons, which payment methods users prefer in Jakarta versus Surabaya, and which live-dealer tables have the longest wait times.

We may share your data with third-party processors: payment gateways (for deposit and withdrawal), identity-verification vendors (for KYC), and customer-support platforms (for ticket handling). We do not sell your personal data to advertisers or data brokers.

Your Rights on mono77

You have the right to request a copy of all personal data we hold about you. You may ask us to correct inaccurate information—for example, if your address changed after Idul Fitri or Idul Adha. You may request deletion of your account and associated data, subject to legal retention requirements (we must keep transaction records for seven years for tax and AML compliance).

You may withdraw consent for marketing emails at any time by clicking the unsubscribe link in any message or updating your preferences in your mono77 account settings. You may also disable non-essential cookies in your browser, though this may affect platform functionality.

If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We will respond to data-access requests within 30 days and to complaints within 60 days.

Cookies and Tracking on mono77

We use session cookies to keep you logged in and remember your language preference. We use analytics cookies to count page views and track which sports (Champions League, MotoGP, badminton) or games (Aviator, Sweet Bonanza, Mahjong Ways) users visit most often. These cookies do not identify you personally; they help us understand aggregate user behavior.

We use third-party analytics services (such as Google Analytics) to measure site performance. These services may set their own cookies and may share data with Google. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Where Your Data Lives

Our servers may sit outside your jurisdiction. We store encrypted backups in multiple geographic regions to ensure availability if one data centre fails. Your data may be processed by staff in countries other than Indonesia, though we require all processors to meet the same security and confidentiality standards we apply internally.

If you access mono77 from outside a supported jurisdiction, your data may still be processed according to this policy. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited by law.

How We Protect Your Data

We encrypt all data in transit using TLS 1.2 or higher. We encrypt sensitive data at rest—passwords, identity documents, payment details—using AES-256 encryption. We restrict access to personal data to employees and contractors who need it to perform their job (account support, fraud detection, compliance).

We conduct annual security audits and penetration testing. We maintain an incident-response plan: if we detect unauthorized access, we notify affected users and relevant authorities within the timeframe required by law. No system is perfectly secure; if you suspect your mono77 account has been compromised, change your password immediately and contact our support team.

Contact Us About Your Data

If you have questions about this policy or wish to exercise your rights, contact our data-protection team at [email protected]We respond to inquiries in English and Indonesian within five business days. You may also submit a formal data-access request through your mono77 account settings under Privacy & Security.

This policy was last updated in January 2025. We may update it if our practices change or if new regulations require it. We will notify you of material changes by email or by posting a notice on our website.

Policy Summary

We at mono77 collect only the data necessary to operate our platform, verify your identity, process payments, and comply with law. We do not sell your data. We encrypt it, restrict access, and allow you to request copies, corrections, or deletion. Our staff and processors are bound by confidentiality agreements. If you use mono77, you consent to this policy; if you do not consent, you should not create an account.

Questions or concerns? Reach out to [email protected] or visit our FAQ for common data-protection topics.